Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with MAEBIA. We work to process and deliver orders as efficiently as possible. Please review the information below regarding order processing, estimated delivery times, tracking, and international shipments.

Order Processing

Orders are typically processed within 2–3 business days, Monday through Friday, excluding public holidays.

Processing time is separate from shipping/transit time.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.

During periods of unusually high order volume, holidays, product launches, or other exceptional circumstances, processing may take longer than usual.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• United States: 7–15 business days

• Canada & Europe: 7–15 business days

• Australia & New Zealand: 15–25 business days

• Central & South America: 7–15 business days

• Asia: 7–15 business days

• Africa: 15–30 business days

These delivery times are estimates, not guarantees.

Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for 5 business days, please contact us at support@maebia.com with your order number and tracking information, and our support team will assist you.

Multiple Packages

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Recipient name

• Street address

• Apartment or unit number, if applicable

• City

• State or province

• Postal/ZIP code

• Country

• Contact information

If you notice an error after placing your order, contact support@maebia.com as soon as possible.

We will make reasonable efforts to update the shipping information before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply if the package needs to be resent.

If the shipping error was caused by MAEBIA, we will work with you to provide an appropriate resolution at no additional shipping cost.

Order Cancellations

If you need to cancel an order, please contact us at support@maebia.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If your order has already been shipped, you may request an eligible return after receiving it in accordance with our Refund & Return Policy.

Delayed Orders

Occasional shipping delays may occur due to circumstances outside our reasonable control.

If your order appears significantly delayed beyond the estimated delivery period, please contact support@maebia.com with your order number.

We will review the available tracking information and assist you with the next appropriate steps.

Lost or Missing Packages

If tracking indicates that your package has been lost in transit or if it has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may work with the shipping carrier or fulfillment provider to investigate the shipment.

If we confirm that an eligible order has been lost in transit, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the applicable carrier.

If you still cannot locate the package, contact us and we will review the situation.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.

Customs procedures may also cause additional delivery delays that are outside our reasonable control.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact support@maebia.com as soon as possible.

Include your order number and clear photographs or other relevant information showing the issue.

We will review the situation and provide an appropriate resolution in accordance with our Refund & Return Policy.

Contact Us

For shipping-related questions or assistance, contact:

MAEBIA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@maebia.com
WhatsApp Support: +1 (217) 952-9129
Website: maebia.com