Refund & Return Policy

At MAEBIA, we want you to be satisfied with your purchase. If something isn't right with your order, please contact us and our support team will be happy to assist you.

30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

• In the same condition in which you received it

• Unused and unworn, where applicable

• Complete with any original accessories, manuals, or components

• In its original packaging where reasonably possible

• Accompanied by proof of purchase

To request a return, contact us at support@maebia.com with your order number and the reason for your return.

Please do not send an item back without first contacting us. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide you with return instructions, including the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@maebia.com.

Please include your order number and, where applicable, clear photos or videos showing the issue. We will review the information and work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Return Shipping

For returns resulting from a damaged, defective, or incorrect item, MAEBIA will provide instructions regarding the appropriate return or resolution process.

For other eligible returns, such as a change of mind, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.

Please contact us before returning any product so we can provide the correct instructions and return destination.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods

• Personalized or custom-made products

• Personal care or hygiene-sensitive products once opened or used

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Items specifically identified as final sale where permitted by applicable law

If you're unsure whether your product is eligible for return, please contact support@maebia.com before sending it back.

Your statutory rights, where applicable, are not affected by these exclusions.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, color, size, or variant, you may return the eligible original item in accordance with this policy and place a new order separately.

Order Cancellations

If you need to cancel or modify an order, contact us at support@maebia.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may be unable to cancel or modify it.

European Union Cooling-Off Period

Where applicable, customers purchasing goods that are delivered within the European Union may have the legal right to cancel their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions and consumer-protection laws.

This section does not limit any additional rights you may have under applicable law.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to process and display the funds in your account.

Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@maebia.com.

Contact Us

For questions regarding returns or refunds, contact:

MAEBIA LLC
Email: support@maebia.com
Website: maebia.com